Course Description
Professionalism and etiquette are more than just manners — they are powerful tools for building trust and credibility in today’s workplace. This program equips professionals, leaders, and frontliners with the skills to communicate respectfully, project confidence, and represent their organizations with credibility. Participants will gain practical knowledge in social, business, dining, and digital etiquette, helping them build stronger professional relationships and embody organizational values.
The Challenge Leaders Face
- Employees commit etiquette mistakes that undermine professionalism.
- Poor grooming and weak image standards affect client trust.
- Missteps in meetings, events, or networking reduce credibility.
- Digital behavior (emails, chats, social media) risks damaging organizational reputation.
Learning Objectives
By the end of this session, participants will be able to:
- Define their personal leadership brand and align it with organizational values.
- Present themselves with confidence and credibility through professional grooming and appearance.
- Apply proper social etiquette in greetings, meetings, networking, and formal events.
- Demonstrate awareness of appropriate digital conduct in professional settings.
- Create a personal action plan to consistently apply etiquette and brand presence in daily work.
Course Outline
- Social Etiquette & Personal Brand
- Understand how values, grooming, posture, and dress codes reflect professionalism and client trust.
- Professional Client Interactions
- Apply proper greetings, introductions, and meeting etiquette to build credibility and handle client situations with confidence.
- Dining & Event Etiquette
- Represent your organization with confidence in business meals and formal events, covering table rules, networking, and respectful conduct.
- Digital Etiquette & Online Presence
- Strengthen professional communication through email, chat, and social media while aligning online presence with organizational values.
Benefits for Your Organization
- Professionals who consistently reflect credibility and trustworthiness.
- Stronger organizational reputation across client and partner engagements.
- Confident employees equipped to represent your brand in every setting.
- Improved workplace culture rooted in respect, etiquette, and professionalism.
Why Choose Toni Miranda
Toni Miranda is a Certified Image Consultant (AICI), Certified Emotional Intelligence Coach, and Certified NLP Practitioner, with over 12 years in corporate leadership and 15 years as an entrepreneur. She has trained government leaders, corporate executives, and professionals across industries to embody professionalism and credibility. Toni’s approach combines global etiquette standards with gospel-rooted leadership values, ensuring a transformation that is both professional and authentic.
Book This Training
Equip your teams to confidently represent your brand with credibility, etiquette, and professionalism. Book Toni Miranda for this training
Frequently Asked Questions
Q1: Why is corporate etiquette important in the modern workplace?
A1: Etiquette builds professionalism, strengthens trust, and enhances credibility with clients, colleagues, and stakeholders.
Q2: What outcomes can organizations expect from this training?
A2: Employees who confidently apply workplace etiquette, enhance client relationships, and maintain professionalism across in-person and digital interactions.
